Frequently Asked Questions


Ace Airplay Entertainments – Bouncy Castle Hire – Frequently Asked Questions

Q: What times are your telephone lines open?
A: Our telephone lines are open from 8am to 8pm seven days a week. Please feel free to leave a message if we are unable to take your call or use the ‘contact us’ page to leave a message. We will reply as soon as possible.

Q: What Areas Do You Deliver To? A: Redhill, Earlswood, Reigate, Horley, Crawley, Horsham, Leigh, Newdigate, Bear Green, Dorking, Nutfield, Bletchingly, Godstone, Oxted, Caterham, Woldingham,Warlingham, Banstead, Epsom, Kingswood, East Grinstead, Smallfield, we cover further out areas but would be a delivery fee

Q: Would I be allowed collect the bouncy castle?
A: Bouncy castles need to be set up by professionally trained staff so we are unable to provide castles for collection.
Q: Is there anything that I may need to provide when I hire a castle from Ace Airplay Entertainments?
A: We will need clear access to the place that you require the inflatable to be installed. This could be a hall with sufficient headroom or a flat grassy area of suitable size for the inflatable you have hired. All accessories such as safety mats, extension leads, pegs and sandbags will be provided by us
Q: As I don’t have side access to my garden, can you still deliver?
A: This may be an option is some cases although sometimes it will not be possible. As bouncy castles are very large and heavy, they are difficult to manoeuvre through customers homes without the risk of causing damage. Call us if you have any doubts.
Q: I don’t have a grassed area in my garden, can you put the castle up on a hard standing surface?
A: Due to the unpredictability of the British weather we may not be able to install on these types of sufaces. Inflatable castles can become very unstable in even a small wind and need to be pegged down safely. This is a legal requirement.
Q: Would I be able to have one of your castles inside?
A: Yes, subject to checking that the ceiling is high enough. Our castles can all be used indoors but please find out the height of the hall that you are planning to put them in. Give us a call if you have any questions about this.
Q: How much room should I allow for a castle?
A: On the product page for each castle we display both the size of the castle and the required room for the installation.
Q: I am worried about what happens if it rains.
A: We know how the weather can be unpredictable and as such we do not charge for weather related cancellations as long as we receive the cancellation by 7pm on the evening before. Once we have arrived at the event venue we will have to take full payment.
Q: Can the castles be used in rain, do they have rain covers?
A: Our castles all have rain covers and these will protect against light wind and rain. If the rain is torrential or the wind too high then the inflatable should not be used. The castles will dry quickly after a shower, however care should be taken if the step is wet as the PVC the castles are made of is naturally quite slippery whilst wet.
Q: When could a castle be unsafe to use?
A: If there are high winds. In the event of forecasted high winds we regret that we would not be able to deliver your castle. The legal wind speed limit for installing an inflatable is 24 km/h.
Q: Would you deliver outside of the areas stated above?
A: We cover within 10 miles of Worthing as standard. Delivery outside of these areas is charged at £2 per mile for each complete mile above 10 miles. Give us a call if you need to check if we can deliver.
Q: Do You hold Public Liability Insurance?
A: We do, to the value of £10million. This covers for accident or injury relating to malfunction of or incorrect installation of our equipment. This does not cover injury due to incorrect or negligent use by the hirer. This would normally be covered by home insurance however you may want to check this with your insurer.
Accident or injury caused whilst the equipment is being supervised by an employee of Ace Airplay Entertainments is covered by insurance.
Q: Will my hired castle arrive clean?
A: Yes. We pride ourselves on providing clean castles for every hire.
Q: Is supervision available For Crockerz Bouncy Castles?
A: This is not something we provide as standard however, if needed, we can supply supervision at the cost of £30 for the first hour and £25 per subsequent hour.
Q: How long would I normally have the castle?
A: On average around 6 hours on outdoor hire and 2-4 hours on indoor, depending on our delivery schedule and your requirements. Overnight and additional hire can be arranged, please call us for details.
Q: What times do you deliver and collect the castles?
A: We will endeavour to have as much flexibility as possible with collection/delivery times. We can allocate specific time slots on a first come first served and priority basis with indoor hires taking priority over those who can be a little more flexible. As standard we deliver our castles between 8am and 12noon and then start collecting at 5pm. Please notify us at the time of booking if you need specific collection and delivery times.
Q: What recognised organisations are you a member of?
A: We are proud to be members of the British Inflatable Hirers Alliance. All of our bouncy castles RPII tested and we can supply certificates if required.
Q: How can I Pay?
A:Ace Airplay can accept cash at the time of delivery or bank transfers in advance. Cheques can be accepted if they are provided a week before delivery to allow time for clearing.
Q: Do I Need To Pay A Deposit?
A:Ace Airplay Entertainments will ask for a deposit on hires of more than £160 in total value. This deposit will be for 25% of the value of the booked items.

‘Double the Fun’ Deal!!
What a bargain, book two or more inflatables (or skittles alley + inflatable) for the same address on the same day and we will give you 10% off of the total price!! You will need to give us a call to take advantage of this offer on 07542 700729 or 01903 236279. A great offer for weddings or larger parties!
‘Two Days of Fun’ Special Offer
Book any inflatable or the skittles alley for the same address for two consecutive days and we will take 20% off of the cost of hire for the two days.You will need to give us a call to take advantage of this offer on 07542 700729 or 01903 236279. Please note the hire must take place in a secure garden/place of hire for overnight hire.